New data from the Regulator of Social Housing shows that social housing landlords in England have reported an increase in the average level of tenant satisfaction.

The Tenant Satisfaction Measures (TSM) results have been released showing an average increase from 72 per cent last year to 74 per cent for 2025/26 for tenants living in low-cost rental accommodation (LCRA).

Results are collected from all large social landlords – those with 1,000 homes or more. 

The results enable tenants to scrutinise their landlord’s performance, give insights to landlords on where they might improve their services, and provide a source of intelligence for regulation.

The latest data also shows that landlords have reported improvements in their repairs and maintenance services, with 83 per cent of non-emergency repairs completed on time in 2025/26, compared to 77 per cent in 2023/24.

As of 31 March 2026, the majority of homes owned by large landlords had required gas (99.7 per cent), fire (98.9 per cent), asbestos (98.7 per cent), water (98.2 per cent) and lift safety checks (98.0 per cent) completed.

Kate Dodsworth, RSH Deputy Chief Executive, said: “The TSM results are based on feedback from almost half a million tenants, providing the most comprehensive view of tenant satisfaction across large social landlords in England.

“The increased level of tenant satisfaction reported by landlords underlines the value of landlords listening to tenants, understanding the issues that matter most to them and using those insights to improve services.

“Tenant feedback is one of the most important tools landlords have for assessing performance. The challenge now is to continue turning that insight into tangible improvements for residents.”